FAQ

What is eqhq.com?

eqhq.com is the first and only 100% online platform to buy, sell and manage your equipment fleet. eqhq.com is the first full service heavy equipment e-commerce company that offers the best value for the industry. The eqhq.com platform offers a complete online solution for the equipment industry. eqhq.com makes instant cash offer with free pick up on your heavy equipment. It simplifies the buying and selling process. It offers buyers more choices. eqhq.com offers multiple year, multiple makes, multiple models of used heavy equipment all searchable and purchasable with convenience and simplicity. It enables sellers to reach new markets, to expand their client base and increase sales. It is easy to use and will change the way your business works.

How does your process work?

Great question! On our Buy page, we show a complete view of our heavy equipment online and offer ASAP Delivery right to your location.

Once you've selected the item that you're interested in, we will ask you to choose your method of payment and upload documents unique to your purchase.

Next, you can choose to add additional coverage or protection to your item.

Finally, you will choose if you want your new equipment delivered or if you prefer to pick it up. Click Buy Now on any item to begin!

Start buying - How do I register as a user?

Registering as a user is simple and takes less than a minute. Click here and complete the provided form. After you have completed the form and clicked "Sign Up" you will receive a confirmation email to the email address you provided. Click the "Activate My Account" button in the email and you can begin searching and managing your fleet on eqhq.com.

What does it cost?

eqhq.com is free to use. Start now and find the equipment you need at the best price. You can sell to us and maximize the value of your equipment. See our Fee Schedule and Terms and Conditions for more information.

Am I committed to buying and selling with eqhq.com?

Absolutely not! We do not require any sort of commitment from either buyers or sellers. You can continue working with all the existing platforms and marketing channels you are currently using and consider eqhq.com an additional tool to bring incremental business to your company.

How do I buy an item?

Once you find the item you want, click Buy Now on the listing page to start placing an order. Entering your information and completing each step will extend the time the equipment is reserved for you to schedule your delivery or pick-up. Find the item you need in an instant with eqhq.com. There is no need to waste your time going from site to site, searching for the item you need. Simply, type in what you are looking for and within seconds you have reliable inventory that is currently available. eqhq.com saves your business valuable time and makes sure you receive the best equipment at the best price.

What does Purchase Pending mean? Can I buy those items?

"Purchase Pending" means that another customer is currently placing an order on that item. If that customer does not proceed with the purchase, the item will become available again. We encourage you to favorite the item on the details or search results page so that you can be notified if the item becomes available.

Are eqhq.com's items certified?

When you buy from eqhq.com, you are only selecting from equipment that meets our quality standards. Each of our items comes with the eqhq Shield, a detailed 150-point inspection process, a free limited warranty (on eligible items) and our Free Return policy.

Does eqhq.com offer any warranties or protections?

Every eligible item we sell under 7 years old or 7,000 miles comes standard with a 6-month Limited Warranty and a Free Return Policy. We also offer products to extend coverage beyond the Limited Warranty.

What happens after I schedule my delivery or pickup?

Our team will verify the information that you have entered for your purchase, look at the documents you have uploaded, and review the details of your purchase. We'll let you know if we need any additional information before confirming your delivery or pick-up.

Why should I order through your site?

Paying online through our site is the easiest way to purchase heavy equipment. When you pay through us, you're covered by the eqhq Shield, so you know your money is protected, documents are properly taken care of and there is a resource to help with the process – all for much less than you could do it on your own. Benefits include:

  • Comprehensive payment protection that is secured using Stripe and Plaid - industry leaders in ecommerce transactions.
  • Premium customer service that is available should you have issues or questions regarding your items and are unable to reach/ resolve with the seller.
  • Reselling assistance to help you return an item, if you are not satisfied

With our payments system, you can pay for the entire item through our online platform with your Bank, Visa, Mastercard, or American Express. In some instances, PayPal may be used.

How can I trust eqhq?

When you purchase equipment on eqhq.com, you are buying directly from eqhq. eqhq provides the eqhq Shield, a detailed 150 point inspection process, a free limited warranty and our Free Return policy on every transaction. We use Stripe and Plaid to protect your capital. We run serial number checks on all equipment to look for stolen items.

How do I Compare Items to Always Make the Best Choice?

eqhq.com’s comparison tool takes all of the guesswork out of choosing the right item. With it you can view the items’ important details side-by-side, allowing for educated choices to be made quickly and easily. This unique feature improves the efficiency of your purchasing process.

How do I Get Better Results?

Get Accurate and Up-to-Date Search Results. The search results display available items along with all the vital information, all easily accessible at a glance. This includes the pricing, the pertinent certification and more. The items you see are always the latest inventory from trusted sellers. Set alerts to have your favorite items or key searches send you emails or texts so you don't need to monitor the site. We do the work and keep you posted of any new developments so you can focus on running your business.

How do I upload my heavy equipment documents?

You can save your heavy equipment documents by clicking on the paperclip icon next to any of your equipment on your My Fleet page. Once you've saved your docs, you can view them any time by clicking on the paperclip.

Check out our Youtube video for a step-by-step guide.

Can I use my bank or credit union to finance my purchase?

Yes, you can! We work with most US-based banks and credit unions so you can choose the financing and payment options that work best for you. When placing an order, you will be asked to provide the name of your bank and other important details.

How do I buy an item?

Once you find the item you want, click Buy Now in the upper right hand corner to begin the purchase process. Once you've clicked Buy Now, we extend a certain amount of time for you to fill out your information. You should see the timer above “item reserved" in the upper right hand corner. As you enter your information and complete each step, the time should extend so that you have ample time to pull up what you need! During this time, the item is reserved for you to schedule your delivery or pick-up. Once the time expires, the item will be available for other customers to select again.

After purchasing an item, when and how do I receive my title?

Unless otherwise noted, eqhq.com will send the title to you within 21 business days after the close of the purchase. A scanned version will also appear in your account. Your title/titling document will be forwarded via a delivery source that will allow you to track your package. Title inquiries should be sent to customerservice@eqhq.com.

If I don't receive my title within 21 business days after the close of the purchase, what should I do?

You should locate the tracking number provided on the email you receive when your title is sent. This information can also be found in the "Bought" section of your My Activity page . Title inquiries should be sent to customerservice@eqhq.com. Your concern will be followed up by a member of the title team.

Does eqhq.com provide full equipment registration services?

eqhq.com provides buyers with a transferable title but we do not provide registration services.

Does eqhq.com provide a Manufacturer's Statement of Origin (MSO) along with my Used Equipment?

MSO documents are issued by the manufacturer of New Equipment to provide a record of ownership prior to equipment registration. eqhq.com does not provide an MSO for Used Equipment.

If I buy equipment that has an out-of-state title does eqhq.com guarantee that I can get it registered/titled in my home state?

eqhq.com will furnish a valid title from the proper state. Because registration/title requirements differ greatly from state to state, you should contact your local government agency for any special out of state requirements. When possible, eqhq.com can assist the Buyer in obtaining other documents necessary for registration.

I am exporting or importing my equipment. How should I handle the process?

It can take up to 21 business days after the close of a sale to deliver the title. In cases where the equipment is being moved to a country outside of the US advance notice will need to be sent to the eqhq.com title department. This will ensure we can provide the necessary paperwork prior to arrangements being made to pick up the equipment for shipment. Failure to provide this notice may result in delays with the delivery of your title.

If I have an accident while driving my purchased equipment between the eqhq premises and Buyer's premises, who is liable for any damages that might be incurred?

Buyers are responsible for all liability after driving or directly removing equipment and trailers from Seller's premises.

At my request, will eqhq.com put a different "Buyer or Company name" on a title other than the registered name/company provided in my account for a piece of equipment?

The Buyer's name or the Company Name entered at time of registration is the only name eqhq.com can put on the title. When you complete the check-out process, you will be asked to confirm which name you want on your title. You will also be asked to verify the mailing address. Contact Customer Care if there are any issues with the name (s) on your profile.

What is a funds verification?

A funds verification is our way of verifying that funds are available for your purchase, the account information entered online is accurate, and that your bank is compatible with our system to process payment.

What is the process to verify my order if I am financing with my own bank or credit union?

Most lenders require a signed copy of your Retail Purchase Agreement (commonly known as a Buyer's Order) in order to finalize your loan. We recommend reviewing and signing your online contracts as soon as you place your order, so that you can provide the purchase agreement to your lender if necessary. We encourage you to reach out to your bank or credit union and finalize all details of the loan. eqhq.com will need to ensure that your loan is funded and confirm your method of payment before we can finalize your pick-up or delivery.

What is the process to verify my order if I am paying cash?

If you are paying for your equipment with cash, our underwriting team needs to verify your funds are currently available and complete a standard identity /bank / ach verification.

Does eqhq.com offer any warranties or protections?

Yes! eqhq.com offers a FREE Limited Warranty on all eligible items where applicable under 7 years / 7,000 hours. We also offer a We Make It Right Policy if you notify us of any issue within the first 7 days of ownership. Finally, we offer products to extend coverage beyond the expiration of the Limited Warranty.

What if I don't like my items? Can I return it?

All eqhq equipment comes with a 3-day return policy. If you decide you don't like the equipment during those first 3 days, just give us a call or email us and we will do our best to Make It Right.

What are the limits of the 3-Day Money Back Guarantee?

Our 3-Day Money Back Guarantee begins the day you receive the item, regardless of time of day. During that time, you can use for up to 20 hours /2 miles and return or exchange it for any reason. To return or exchange your item, you must let us know prior to 5 p.m. EST on the 3rd calendar day after receiving your item. We cannot accept a return if the item has been: • modified • in an accident or damaged • altered from the condition it was delivered in • put on a security as a loan, also known as encumbrance Additionally, if you use the item over 20 hours/ 2 miles, you will be charged a fee. You can exchange up to two times to receive a total of 3 items. However, the third item received will NOT come with our 3-Day Money Back Guarantee, and cannot be exchanged or returned once accepted. If the item doesn't have any of the issues listed above, we will accept the return within the 3 days no matter how you paid for the equipment. Refunds are processed immediately, but may take 10- 14 business days to show up in your account based on your bank.

Are Out of Market Deliveries eligible for the 3-Day Money Back Guarantee?

Absolutely! Every eqhq item is eligible for our 3-Day Money Back Guarantee! If you decide you don't like the item during those first 3 days, you can contact eqhq [Customer Service](mailto: customerservice@eqhq.com) to help set up a return or exchange for you. You will be refunded the price you paid for the item, excluding the delivery charge.

What is the Limited Warranty?

Eligible items come with a complimentary Limited Warranty that is valid for 6 months or 500 miles, whichever comes first. This warranty covers Basic and Powertrain components, but please note there is a co-pay to open a warranty claim.

What is eqhq.com Shield?

All of our items come with the eqhq Shield. The Shield protects you. It includes seller ratings so you can see what other buyers have experienced, warranty options when available, lien checks, stolen checks, price / value checks, payment verification, payment security through Stripe and Plaid, assurance policies and so much more. Its the most valuable protection in the industry and is there to make the process fair, transparent and simple.

How do I use my Limited Warranty?

Your Limited Warranty is provided through our warranty provider. To open a warranty claim, contact our Warranty Partner directly at 1-800-541-8585 to submit the claim.

I emailed the warranty team and haven't heard back. What do I do?

The warranty team does their best to respond to all emails within 24 - 48 hours. Please give us a call at 1-844-777-3747 ext 4 or email us at warranty@eqhq.com, if you have not received a response in more than 48 hours.

What kind of information should I have available during the Checkout Process?

There are two important pieces of information that you will need to complete your Checkout process successfully:

  • Your sales tax exemption certificate, if you believe you are exempt from sales tax.
  • Buyers exporting equipment will also be asked to declare their US port of export.

If your resale certificate is already on file for your equipment destination state, your resale exemption number will pop-up automatically during Checkout. If your resale certificate is not on file, you will need to provide a copy of your resale certificate.

How long will it take for me to complete the Checkout process?

If you have your tax exemption status before you start Checkout, the process should take you less than five (5) minutes.

When will I be able to see and print my Invoice?

You will be able to access your Invoice immediately and it will be in your account after Checkout.

What if I cannot get through the Checkout process successfully?

Please contact customer care at customerservice@eqhq.com.

Once I have completed Checkout, can I make changes to my delivery address or tax exemption status?

You will be able to make changes to your Checkout information up to one (1) business day after completing checkout. However, if you have completed Checkout and made full payment, you will not be able to modify the Checkout information yourself. You will need to speak with one of our customer care agents to make any modifications to your Checkout.

When can I request shipping quotations from eqhq’s Transportation Partners?

During the Checkout process you will be asked if you want to receive transportation quotes for your purchase. In many cases, eqhq's transport desk can provide you with an instant quote and take care of all the transport needs. All of our transport partners are licensed, insured and bonded. If you don't see a quote - just email our desk and we will obtain a quote for you. You will receive a quote using our community pricing power and largest discount available. We do the work, so you don't have to.

I haven't decided what the delivery address will be. I'm considering more than one address.

If you don't know your delivery destination immediately after purchase, you have up to to one (1) business days to complete the Checkout process and make full payment. Equipment must be moved from the eqhq's yard within twenty-one (21) business days after the purchase.

Why do I have to provide a Bill of Lading?

To be able to exempt your purchase from sales tax in the equipment pick-up location state, you must provide evidence that you have moved this equipment by common carrier to another state or exported it out of the U.S.

Why do I have to provide the domestic Bill of Lading when the Export document is evidence that the item left the United States and is therefore exempt from taxes?

In the U.S., each state has their individual sales tax regulations. The domestic Bill of Lading (using a common carrier) exempts your purchase from being taxed in the pick-up location state. This Bill of Lading proves that you did not take possession of or use the equipment in the pick-up location state prior to transporting it to your port of export.

What if I can't provide the Bill of Lading or Export documents within 10 days?

Your transportation may take longer than this. If you are unable to submit your Bill of Lading or a preliminary Bill of Lading showing that the item is destined to a port of export within 10 days, you will be required to pay sales tax. You will need to provide eqhq.com a domestic Bill of Lading showing the City / State equipment pick-up location and Export documents that include the U.S. port of export and the final delivery destination. eqhq.com will not process refund requests received beyond (10) ten-days after the sale. After the ten-day period, the buyer may request a sales tax refund directly from the State where taxes were paid. eqhq.com cannot apply for state sales tax refunds on behalf of buyers. Buyers must work directly with the relevant state.

Why do I have to pay sales tax?

This is an internet purchase and it's going to be different by State. Purchasing over the Internet does not exempt you from the payment of sales/use tax. If you have equipment transported to another state for personal use or for use in your business, this equipment may be subject to state and local sales/use tax based on the laws of your delivery destination state.

Once I schedule my delivery or pickup, how will I know when my order is confirmed for pickup or delivery?

Once your delivery or pickup has been scheduled, our underwriting team will review your purchase details and will reach out if we need anything else from you. You will know when your order is finalized when you receive an email that contains confirmation of your delivery or pickup date and details on what to expect at the time of your appointment.

What happens after I schedule my delivery or pickup?

Our team will verify the information that you have entered for your purchase, look at the documents you have uploaded, and review the details of your purchase. We'll let you know if we need any additional information before confirming your delivery or pick-up. After your appointment has been confirmed, you'll receive an email with next steps.

What does the shipping charge cover? Is it refundable?

Items have a shipping charge associated with them, due to the distance between the current location and your location, based on your delivery zip code. It is not refundable.

How do I register to buy?

Sign up for an account and fill out the user profile. Once your account is activated, you will be able to make purchases. If you are a reseller or have a sales tax exemption, file your certificate now on the My Account Page and to get through checkout faster.

Do I have to buy from my computer?

Buying from your computer is the quickest and most reliable method of purchasing. You can also buy using eqhq.com on your mobile device for additional convenience. We will be launching a full mobile app in the next few months.

Can I inspect the equipment myself?

Our independent inspections provide detailed in-depth reports on the condition of the equipment. This is backed up by our eqhq Shield which lets you buy with confidence, even without needing to see the equipment yourself. However, if you would like to inspect the equipment in-person, you are welcome to come to the eqhq location where the location is stored to personally inspect the equipment.

Will I have to pay sales tax?

Retail sales of tangible personal property in most states are generally subject to sales tax. Construction equipment is generally considered tangible personal property. In some instances, retailers must collect use tax, rather than sales tax. A common example of a purchase subject to the use tax is a purchase of an item for use in California from an out-of-state retailer. The tax rate for sales and use taxes are generally the same.

How do I pick up my purchase?

Once your payment for an item has successfully been processed, just follow these steps:

-Review your Item Release Form- (available on your eqhq.com account) for scheduling contact.

  • eqhq.com will send you a confirmation of the scheduled pickup appointment along with your Item Release Form with an Item Release Code. These are also available for download from your eqhq.com account after purchase and must be presented when picking up your item.
Why were my documents rejected?

Occasionally once in a while we receive documents that are either unreadable or do not contain the necessary information needed to complete the underwriting process. Please check your account as we may indicate the reason why the document was rejected. You can re-upload or upload new documents to the Order Summary Dashboard page by clicking the "Browse Files" button.

Where can I upload additional documents requested by eqhq.com?

Once you have scheduled your delivery or pickup, you will be able to upload additional documents to your account through the Dashboard by clicking the "Browse" button. If you are having trouble uploading documents to your order summary page, our Customer Service team can send you a secure link to upload your documents.

Can I submit dealer/reseller tax exemption documents before making a purchase?

Yes. We encourage our buyers to submit all valid dealer license/reseller tax exemption documents in advance if they are eligible for sales tax exemption. This will expedite the sales tax exemption process for you! Once the tax documents have been reviewed and verified by a Customer Care representative, your account will be set-up to apply sales tax exemption for the respective state(s) for the calendar year. When it comes time to check-out, you can select the eligible tax documentations on file to have tax automatically adjusted on your invoice. To upload the tax exemption documents, go to the Tax Exemption section of My Account.

I have sales tax exemptions for multiple states, can I submit tax exemption documents in advance?

Yes, you certainly can! Complete the relevant tax forms and upload all the applicable tax certificates under the Tax Certificate section of My Account. Once the tax documents have been reviewed and verified by a Customer Care representative, your account will be set-up to apply sales tax exemption for the respective state(s) for the calendar year.

If you are a buyer who has a state reseller exemption but have purchased an item outside of the respective state, you will need to provide a supplemental document (if required by the state of purchase) for non-resident reseller.

Common supplemental documents are:

  • Uniform Sales & use Tax Certificate (MJST)
  • Streamlined Sales and Use Tax Agreement (SSUTA)
Can I view tax certificates that I previously uploaded?

You can view previously uploaded tax certificates in the tax exemption certificate section of My Account.

What purchases are subject to sales or use tax?

Retail sales of tangible personal property in most states are generally subject to sales tax. Construction equipment is generally considered tangible personal property. In some instances, retailers must collect use tax, rather than sales tax. A common example of a purchase subject to the use tax is a purchase of an item for use in California from an out-of-state retailer. The tax rate for sales and use taxes are generally the same.

Are sales and use tax rates and regulations the same between and among the different states?

No, sales tax rates and regulations vary greatly from state to state.

Do all states levy sales and/or use tax?

No, there are five states that do not have sales/use tax regulations; these are Alaska, New Hampshire, Montana, Oregon and Delaware.

Will I pay sales tax if I buy a titled item in Florida?

Unless you are a Licensed Dealer in the United States, we are collecting sales tax for the state of Florida. However, if you are exporting your item outside the United States, we will refund the Florida sales tax after you send us the corresponding export documents.

**NOTE You will be charged taxes (VAT) for items located in Mexico and titled vehicles located in Florida. Once proper documentation is provided eqhq.com will issue a refund.

When can I claim a valid exemption from Sales and/or Use Tax and where do I send my completed documents?

You may be exempt from sales tax if you meet --all-- the following criteria:

  • You are a reseller of like-kind equipment as the equipment you just bought; and
  • You have a valid Seller Permit (or its equivalent) from your state; and
  • You have completed the Exemption or Resale Certificate for your state and submitted it to eqhq.com; and
  • You have submitted a Bill of Lading from a common carrier for shipment of your purchase.
Why are Resale Certificates required?

If you purchase tangible personal property but intend to resell it yourself, the transaction is not subject to sales or use tax provided the sale is properly documented. As a result, eqhq.com will ask you to provide a Resale Certificate as proof that the property is being purchased for resale.

What information must a Resale Certificate include?

Resale Certificates apply to a specific item being purchased. The certificate may be in any form, such as a note, letter, or memorandum (for California-related transactions, we have an online Resale Certificate for your use). A new Resale Certificate is required for each purchase. The certificate must contain the following information:

  • The name and address of the purchaser.

  • The number of the Reseller's Permit held by the purchaser.

  • A description (including serial number or VIN) of the specific property being purchased.

  • A statement that the described property is being purchased for resale.

  • The certificate must contain words that state the property will be resold or is for resale. The use of words such as "nontaxable" or "exempt" or similar terms is not acceptable.

  • Signature of the purchaser or someone approved to act on his or her behalf.

  • Date certificate was signed.

What if I do not hold a Seller's Permit?

While most states require a Resale Certificate, not all states require a Seller's Permit. If you are a purchaser who is not required to hold a Seller's Permit but wish to make a purchase using a Resale Certificate, you must indicate on the Resale Certificate that you do not hold a Seller's Permit and why a permit is not required.

Some states, such as California, require a Seller's Permit; buyers from such states must always supply a Seller's Permit number on their Resale Certificates. What are my responsibilities as a buyer using a Resale Certificate?

You should not use a Resale Certificate if there is any question whether you will resell the property. There may be times when you are not sure whether the items you are purchasing are for resale or for personal use. In such cases, you should pay sales tax to eqhq.com. If, at a later date, you resell the item before making use of it, you can take a deduction on the tax return on which you report the sale.

I have a Seller's Permit, but where do I find a Resale Certificate?

For those states that require Resale Certificates, to support an exemption from the application of sales tax on purchases of tangible personal property, you can usually download forms from the website that supports your particular state's Department of Taxation or Bureau of Equalization.

Why do I have to provide a Bill of Lading for purchases made in some states if I have a valid Seller's Permit and provide a Resale Certificate?

Some states, such as California, require that an out-of-state buyer provide a Bill of Lading showing that the property was transported out-of-state by common carrier prior to its use.

What if I do not use a Common Carrier?

You may be liable for sales tax even if your purchase is for resale if you self-transport your purchase across state lines rather than use a common carrier. This is the case for all equipment located in California, as one example. Unless a Bill of Lading is provided to show that a Common Carrier transported your purchase out of the state from which it was purchased, you are required to pay sales tax in that state, regardless of your resale intentions.

Are there any penalties for the illegal use of a Resale Certificate?

Yes. It is considered a misdemeanor in many states to issue a Resale Certificate to evade payment of tax. Typically, each offense is punishable by a fine or imprisonment for up to one year in county jail, or both. If you give a Resale Certificate to purchase property that you know at the time will not be resold in the regular course of business, you can expect:

  • Liability for the amount of tax due had the certificate not been used; and
  • Liability for Interest payments on the tax due; and
  • Penalties imposed by your state for intent to fraud or intent to evade tax; and
  • Possible cancellation of your Seller's Permit.
I hold a valid California Seller's Permit. What must I provide to eqhq.com to avoid sales tax on purchase of equipment located within California?

California resellers can submit to eqhq.com a completed California Resale Certificate, with their Seller's Permit Number. Each item purchased requires its own Resale Certificate, which is available on our website upon the completion of the auction for an item. Each certificate will include instructions to print, sign and where to fax it to us.

I do not have a California Seller's Permit. Can I still use the California Resale Certificate to avoid sales tax?

No. Only California retailers who have registered with the State of California and obtained a Seller's Permit can use the California Resale Certificate.

I believe I am eligible for a Partial Exemption from California sales tax. What do I have to submit to eqhq.com so I get my partial sales tax exemption calculated on my auction invoice?

You will find the required form(s) at the California State Board of Equalization website. Complete the documentation that applies to your situation and upload it to eqhq.com immediately after notification of successfully purchasing your equipment.

I am a licensed California contractor but do not have a California Seller's Permit. If I buy equipment located in California, is my purchase taxable?

Yes. If you purchase construction equipment that is located in California, your purchase is taxable.

I am not a California reseller, but plan to move my California equipment purchase outside of the United States, do I have to pay sales tax on my purchase?

Since you are not a California reseller, eqhq.com initially will have to charge sales tax on your purchase. After you submit either a Bill of Lading or export documents that clearly substantiate that your purchased equipment has reached a destination outside of California, your sales tax deposit will be 100% refunded.

I do not have a California Seller's Permit. I am planning to move equipment I just purchased in California to another state, do I have to pay California sales tax?

Initially, yes, but only as a temporary deposit until the equipment leaves the state. At the time of purchase, you will have to deposit 100% of the applicable California sales tax to eqhq.com. If you use a common carrier to transport the equipment out of California you can will get a full refund of your sales tax deposit after submitting a completed Bill of Lading showing the equipment pickup location and destination.

How much time does it take for my sales tax refund to be processed after I provide the Bill of Lading?

Wire transfer refunds will be processed within 24 hours (one business day) after eqhq.com receives the Bill of Lading, Resale Certificate, and your wire transfer instructions. Refunds requested paid by company check can take up to 5 business days prior to mailing.

Where should I fax the Bill of Lading to ensure I receive my refund of the tax?

Upload your Bill of Lading with the eqhq.com Item number on it.

I have a Seller's Permit and Resale Certificate from another state, why do I have to submit a Bill of Lading showing my equipment purchase left California before I receive my sales tax refund?

California does not accept out-of-state Seller's Permit or Resale Certificates as valid documentation of a nontaxable transaction. Only by providing eqhq.com a Bill of Lading showing the equipment moved to a destination outside California can your purchase of equipment located in California be considered nontaxable.

I am a California reseller. Must I pay sales tax for equipment purchased in another state?

Initially, yes, but only as a temporary deposit. At the time of purchase, you will have to deposit 100% of the sales tax for the other state with eqhq.com. To avoid owing that tax and to get your deposit refunded, you must use a common carrier and move the purchased equipment to a destination within California. Provide eqhq.com both a California Resale Certificate for the purchase and a Bill of Lading from the common carrier and your sales tax will be refunded.

Will eqhq help load equipment into a container?

No. eqhq is not required to load any piece of equipment or attachment into a container. The buyer must make arrangements for loading into containers with the buyer's transportation company.

Will eqhq dismantle equipment for shipment?

eqhq is not required to dismantle any part of equipment for transportation. However, we may offer dismantling services for an additional fee. The buyer must make the request with the eqhq. eqhq.com will take no part in arranging dismantling unless otherwise stated on our website.

How do I get dimensions and/or specifications for my equipment?

eqhq.com cannot provide additional dimensions and/or specifications on equipment above that which is provided in our inspection reports. Buyers may obtain dimensions and/or specifications by contacting the original equipment manufacturer, or visiting the manufacturer's website, contacting dealers in your area or doing your own search on the Internet. A buyer should work with their transportation company to review common references for dimensions. The seller may choose to assist you with additional information, but remember, the seller is not required to provide any additional information about the equipment.

How much time do I have to pick up my equipment from the eqhq location?

The buyer must remove the equipment from eqhq's premises no later than 14 business days after the sale closes. After the 14th business day, the eqhq is allowed to charge the buyer storage fees. After sixty (60) days, the equipment may be deemed abandoned and disposed of with all storage fees and full commissions deducted from proceeds.